Insider Mall is the e-commerce Market Place of Beauty Insider, Malaysia's Highest Engaged Online Beauty Magazine Site (Amazon Alexa Rankings 2020)
Customise your virtual storefront. Control your pricing, update your product gallery, set your coupons, check your sales report and promote your products.
We understand that all businesses have different needs, budgets and requirements. To get you started, we have offered all sellers the same basic setup to ensure you can start selling.
Dedicated Store with Individual Product Listings + Video | ||
Pack Shots + Product Description + Benefits + Ingredients + How to Use + Reviews | ||
Seller Dashboard with Login and Sales Reports | ||
Discount Codes | ||
Whatsapp Merchant Feature for Buyers to Contact you | ||
7 Working Days Payment Straight to your account | ||
Tracking of Orders via Shipping Integration |
Amplify your exposure and presence. Attract Customers at all stages of their Buying Cycle.
Tried Tested & Loved Campaign + Sampling with our Trial Team Leadies.
Sponsored Content,Listicles, Reviews
User Generated Videos
Landing Page
Lead Generation Campaigns
Promotions
Increase your store sales via our monthly specials, promotions, flash deals, sponsored advertising and social media re-targeting.
Tap a ready market of thousands of ladies waiting to spend on their dollars with you.
Sign UpInsider Mall is the Beauty Market Place of Beauty Insider, Malaysia’s Highest Engaged Online Beauty Magazine Site (Amazon Alexa Rankings 2020). It will offer Brands, the opportunity to sell your products via your own customised e-store to a ready market of shoppers and also potential customers from her sister platform, Beauty Insider.
It will offer Sellers their own dedicated e-store with their own virtual storefront to list and upload your own products, manage your pricing, set your offers, obtain sales reports, download templated banners and more, all from your the seller Dashboard.
To qualify, Sellers must be either be the Principal or Appointed Distributor of International or Local Brands with a Malaysia Registered Company. In addition, Sellers must only Sell 100% Authentic & Authorized Branded products.
On a case by case basis, international brands located outside of Malaysia will be allowed to list
All Sellers Must offer 14-day Return Service and Free Exchanges for lost or damaged products as a requirement to be listed on Insider Mall.
We offer Sellers 4 plans to pick from. These plans are categorized based on the commission structures you pay Insider Mall and the type of marketing and advertising support you can enjoy.
Choose from these flexible selling plans that best fits your business needs and how far you would like to drive your sales.
Your store list upto unlimited products. We will provide you with a easy to use manual to guide you along the way.
Insider Mall aims to be the leading market place for Beauty & Wellness products. We offer a full range of products choices from Make-up, Skincare, Hair, Supplements, Female Hygiene, Beauty Tools, Green Beauty, Organic products etc. We will consider products outside of this range as well on a case by case basis.
Insider Mall does not accept products to be listed that have an expiry date less than 12 months old. Buyers have a right to return the product if the expiry date is less than a year.
Each Seller will have their own login and password protected dashboard access. You will be guided on how to upload your own products, videos, manage your inventory, pricing and more via a sellers manual.
You can manage your product listings on the Manage Inventory tab on your seller dashboard.
Insider Mall will not hold any inventory stock or consignment. All delivery is done from the Sellers upon receiving the order.
All shipping must be done within 24 hours of receiving the order.
Each time an order occurs, you will receive an email from Insider Mall title “This product was sold. Ship Now”
You can also view your orders on you dashboard under Manage Orders.
Once you receive a confirmed order via email, you will need to Sign in to your seller dashboard and click ‘Orders’ to process the order, print the shipping labels & packing slip.
Before joining Insider Mall, you need to let us know if you are using our integrated delivery or your own, which will be the chosen method used throughout the time your product is listed on Insider Mall.
If you are using your own delivery, you will be required to update the Insider Mall Shipping Tracking system with the tracking code.
Do note that all shipping must be done within 24 hours of receiving the order.
Yes you can. On the dashboard you can make changes to your product variation changes such as different shades, volumes etc.
Do note that the Seller must clearly state such type of products in their e-store:
Insider Mall uses Easy Parcel as our official third party logistic (3PL). We have negotiated favourable rates for our sellers and would recommend all sellers to use our 3PL to ensure efficient delivery and tracking and returns of all parcels.
For Sellers who are using Easy Parcel, our system will capture the parcel tracking and will be able to update the buyer. The Easy Parcel tracking site is : https://easyparcel.com/sg/en/track/
If Sellers are using their own 3PL, they must update the tracking numbers within the Shipping System that Insider Mall provides to ensure 100% trackability on all items to ensure the customer can be updated in real time.
Currently we only offer standard delivery options to all buyers which is offered by Easy Parcel. The fees are calculated based on chargeable total weight or dimension, whichever is higher. Please adhere to the following guidelines for acceptable dimensions & maximum weight of the parcel:
Schedule of Rates
E-Commerce Domestic Delivery – DOM123 – 1 to 3 working days (no time-slot)
Parcel Size | Tier 1 Small | Tier 2 Medium | Tier 4 Large | Tier 4 Extra Large |
Weight | 0-4 kg | 4.01-10 kg | 10.01-20 kg | 20.01-30 kg |
Charges | $4.00 | $6.00 | $7.50 | $17.50 |
Shipment rates will be based on either actual or volumetric weight whichever is higher.
Volumetric Calculation = (Length x Breadth x Height) cm / 5,000 = Vol. Weight (kg)
Max Dimension (Length + Breadth + Height) cm should not exceed 300cm, with greatest dimension not exceeding 150cm on one side
For packages above 30kg, every additional KG will be charged at $0.50 per KG.
Strictly one consignment label to one parcel. If sellers are using your own 3PL the costs will be paid by the seller.
Yes, you can. However, you must ensure that products are shipped within 24 hours of purchase and must reach the buyer within 3 working days.
You must update the Insider Mall’s Shipping System with the tracking number so that customers may be updated in real time.
Insider Mall will not reimburse any costs for any delivery done by the Seller’s delivery or 3PL.
Yes, you may. However, you must inform Insider Mall prior to listing that you will be using your own 3PL.
You need to also ensure that products are shipped within 24 hours of purchase and must reach the buyer within 5 days.
You must update the Insider Mall’s Shipping System with the tracking number so that customers may be updated in real time.
Insider Mall will also not reimburse any costs for any delivery done by the Seller’s delivery or 3PL.
Insider Mall will also not be liable for any missing or damaged product. The seller must prepare all the relevant documents of delivery and complete the fulfillment of the order.
In the event of any returns, Sellers must bear the costs for the items and also have to update Insider Mall on the status of the tracking via the seller dashboard.
Do note that your 3PL must provide their own AWB that can be used for returns.
If you are using the 3PL of Insider Mall which is Easy Parcel, the liability for any loss of delivery items shall be limited to the value of the delivery item or S$100 per consignment, whichever is lower.
Additional insurance coverage above S$100.00 by way of a nominal fee can be obtained and must be requested to Insider Mall prior to the parcel delivery being sent out.
MTM is not liable for any loss or damage to any item delivered. All claims should be made directly with Easy Parcel.
If you are using your own 3PL, please check the conditions of use and insurance coverage with them directly. Insider Mall will also not be liable for costs related to any missing, lost or damaged by your 3PL.
Insider Mall is currently using Stripe as our payment gateway.
The payment methods available for a SG based account are card payments include Visa, Master Card, Maestro, Amex, Apple pay, Google pay, Wechat and Alipay.
We plan to introduce further payment methods for the ease of buyers and sellers.
Seller must set up a stripe standard “connected” account on Insider Mall. This account will be linked to the Insider Mall account.
Seller will have their own Stripe dashboard and Stripe will collect directly from Seller the processing fee of three-point four percent (3.4%) plus 50 cents per successful credit card charge for all Malaysia orders.
Seller’s commission and shipping fees will be deducted on each successful transaction and the nett proceeds will be credited to Seller’s bank account, typically in seven (7) business days.
If there are any issues with payments from Stripe, Seller must raise the issue directly with Stripe. In this regard, Seller can contact the Stripe support team from Seller’s dashboard. The Stripe support team provides 24/7 worldwide support, and the available channels for communication are e-mail, chat and phone call.
All sellers on Insider Mall must set up a stripe standard ‘connected’ account. This account will be linked to the Insider Mall platform account.
Each seller will have their own stripe dashboard and Stripe will collect the processing fee of 3.4% plus 50 cents per successful credit card charge for all Malaysia orders directly from each seller.
Insider Mall’s commission and shipping / delivery fees will be deducted on each successful transaction and the net proceeds will be credited to the Sellers bank Account, typically in 7 business days.
As all payments are made directly to the sellers, the refund request has to be issued by the seller. In the event of a refund request, the seller should offer the buyer a store credit, which entitles the buyer to only use that credit from their respective store. This will be deposited to the buyers Wallets.
Important: Do note that for store credit refunds, you will have to issue this separately and not from the stripe account.
The Store refund should be made in full and the seller should not charge the buyer for the processing fees or delivery charges. Please see exceptions below under change of mind clause.
As all payments are made directly from Stripe to your Stripe account. Please raise the issue directly with Stripe.
You can reach their support team from your Dashboard->Question mark (top, right)->Support. Their support team provides 24/7 worldwide support, the available channels are: email, chat and phone call.
Yes from you seller dashboard, you can produce your Sales Reports and have an overall view of sales monthly, weekly, daily.
Sellers who participate in Insider Mall campaigns (including but not limited to 11.11, Christmas, New Years, CNY, etc.), Double Point agreements, and Promoted Sale campaigns must adhere to our Campaign Policy as well as existing Seller Policies. Any Sellers found to be in breach of any of our existing policies may be subject to removal of product listing from the respective campaign.
Sellers who wish to participate in Insider Mall or joint Beauty Insider campaigns are subject to entry requirements such as, but not limited to: seller rating, previous campaign performance, and operations performance.
Sellers participating in Insider Mall campaigns must always make sure they report accurate stock levels to minimize the chances of order cancellations by seller to out of stock, which will have negative impact on the buyer experience and seller rating.
Sellers are not allowed to offer misleading discounts during the Campaign Period that they participate in. Misleading here refers to situations where sellers intentionally increase the original selling price of a product just before the campaign or promotion to exaggerate the value of discount.
Sellers who submit deals must also ensure they fulfill their orders at said price.
Sellers found in breach of this price guarantee policy may have the infringing product listing removed from the participating campaign or deactivated at Insider Mall’s discretion.
Sellers are to observe and abide by all Seller Policies as well as additional policies arising with campaign participation which includes but is not limited to:
All items sold on Insider Mall are covered under a “100% Buyer Satisfaction” label, and as such buyers can claim for exchange or refund (via a store credit) within a 14 period upon receiving the item (counted from the date of successful delivery).
Please refer to the scenarios and actions required by the seller and buyers below:
If the buyer has received a defective / broken / damaged item / incomplete products or sets.
Buyer Action: The buyer will be required to send photos and videos (including closeups) for the damaged, broken / dented areas / showing the product not working.
Seller Action: The seller must send a replacement of the same item and pay for the shipping costs for the returned item and redelivery within 14 days of receiving the claim from the buyer.
If the buyer got an allergic reaction to the product they purchased from the seller
Buyer Action: The Buyer must provide proof of the allergic reaction via photos or videos, including a closeup of the affected area and any other relevant information.
Seller Action: The action will depend on the choice made by the Buyer from their dashboard.
The Item can either be exchanged for another product from the sellers store or the seller must provide a refund in the form of a store credit of the equivalent value from your store to the buyers Insider Mall wallet.
All actions must be completed within 14 days of receiving the claim from the buyer.
In the event of an exchange, the Seller must pay for the shipping costs for the returned item and re-delivery.
The buyer received an item that is expired or near expiry (defined as one (1) year or less)
Buyer Action: The Buyer must include a clear photo of the expired/near-expiry item on the product.
Seller Action: The action will depend on the choice made by the Buyer from their dashboard.
The Item can be exchanged for the same product with a longer shelf life or the seller must provide a refund in the form of a store credit of the equivalent value from your store to the buyers Insider Mall wallet.
All actions must be completed within 14 days of receiving the claim from the buyer.
In the event of an exchange, the Seller must pays for the shipping costs for the returned item and re-delivery.
The buyer received the wrong product(s) (e.g. wrong size, wrong colour, different product),
Buyer Action: The Buyer must provide a photo of the wrong product, colour, variation etc and the screenshot of their order details.
Seller Action: The Item must be exchanged for the correct product within 14 days of receiving the claim from the buyer. The seller must pay for the shipping costs for the returned item and re-delivery.
The buyer received faulty product(s) (e.g. does not work or cannot be used),
Buyer Action: The Buyer is required to send photos and videos (including closeup) for the damaged, broken or dented areas or Videos/ photos of the product showing the product not working.
Seller Action: The Item must be exchanged for another product from the sellers store within 14 days of receiving the claim from the buyer.
The Seller must also pay for the shipping costs for the returned item and re-delivery.
The Buyer received counterfeit product(s),
Buyer Action: The buyer must send evidence and proof on their basis of claim to Insider Mall.
Seller Action: If the claim is verified, they must provide a full cash refund to the buyer and the seller may also be delisted from the Insider Mall platform
Buyer’s Change of Mind Claim
Buyer Action: If the buyer is returning the product due to change of mind they must state the reason for returning the item. The buyer must also pay for the return fee to the seller.
Change of Mind Policy conditions of return for Buyers:
The following products are not allowed to be returned in change of mind policy:
Non Refundable and Non Exchangeable under Change of Mind Policy | |||||
Personal Care | Makeup | Hair Care | Body Care | Fragrance | Supplements |
---|---|---|---|---|---|
Mask and Facial Treatment | Lip Products | Hair Color and Dye | Body Wash and Scrub | Gift Sets | All Collagen and Supplements |
Beauty Tools | Styling and Treatment | Oral Care | Body Spray and Mist | ||
Deodorants and Body Sprays | Bust Care Cream/Lotion | ||||
Feminine Hygiene Products | Fat Burning Cream/Oil |
Seller Action: Upon inspection of the returned item and if the item is in original condition and the buyer’s claim is valid, the seller must provide a refund credit of the equivalent value from your store to the buyers Insider Mall wallet within 14 days of receiving the claim.
General Remarks
Sellers must print out the Air waybill (AWB) for all packages delivered.
These will be available to print from your seller dashboard in order to fulfill your order.
Please ensure that the AWB is printed on a piece of A4 paper. Attach the label securely onto the package to ensure that it does not come off easily during handling of the package. Only attach 1 label to avoid any issues with shipment processing and delivery.
imageEasy Parcel has the rights to reject parcels if:
Easy Parcel has the right to refuse the parcel in the case of:
We require all sellers to offer a way to communicate with buyers from their e-store. This can be in the form of a WhatsApp Feature, Messenger or Email.
Insider Mall requires all Sellers to enable a WhatsApp Contact Function through their Sellers page listing to facilitate direct customer to business contact in the case of parcel or product questions. This is done through our “Contact the Brand” WhatsApp icon on both the respective brand and product pages.
Sellers may also be able to respond to the customer directly via email.
Buyers may decide to also contact us directly. In those instances, we will assist the customer and liaise with them to ask to contact you directly.
All messages should ideally be replied to within 24hrs. Please resolve all customer issues related to the marketplace within 48hrs where possible.
Insider Mall is not responsible for any communication issues that may arise but will notify the brand at our soonest convenience should their WhatsApp be non-functioning.
Sellers must keep any customer information they receive confidential and secure. Sellers are granted access to customers’ personal data for the fulfilment of customers’ orders. Sellers are not permitted to use the personal data of customers for any other purpose apart from the fulfilment of customer orders. All conversions, especially pertaining to transactions made through Insider Mall, should be kept private and originally instigated through the Insider Mall Platform.
Examples of inappropriate and non-permitted use include but are not limited to:
Sellers are monitored for compliance to the Insider Mall Seller Policies. Any Sellers who breaches any existing Insider Mall or Beauty Insider policy conducts a non-compliant action. Depending on the severity of violation, Insider Mall may take measures such as locking listed products, account restrictions, and withholding or confiscating proceeds in the Seller Account.
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Upon successful account setup and login, each seller can access their seller dashboard. From there, you can do the following actions:
If the buyer is returning the product due to change of mind they must state the reason for the returning the item. The buyer must also pay for the return fee to the seller.
If in the event, the seller may disputes the claim, Insider Mall will attempt to mediate and look at the evidences presented (Including chat history) to determine the final outcome.
In the event where Insider Mall does not hear from Seller within a specified time, it will contact the buyer to offer a refund in the form of a store credit of equal value of the returned item from the Merchants store or an Insider Mall credit (that can be used across all merchants) or a cash refund to the buyer, via the original payment method, which may take up to 14 working days.
As customers’ safety is super important, the following items are non-returnable, non-refundable and non-exchangeable due to Hygiene issues for Change of Mind Policy
Personal Care | Makeup | Hair Care | Body Care | Fragrance | Supplements |
---|---|---|---|---|---|
Mask and Facial Treatment | Lip Products | Hair Color and Dye | Body Wash and Scrub | Gift Sets | All Collagen and Supplements |
Beauty Tools | Styling and Treatment | Oral Care | Body Spray and Mist | ||
Deodorants and Body Sprays | Bust Care Cream / Lotion | ||||
Fat Burning Cream / Oil |
All Sellers should be aware of the potential for return and should take care in packaging (see Insider Mall Packing Guidelines) to prevent damage to goods.
Keeping in mind that Insider Mall strives to offer 100% Buyer Satisfaction, we strongly recommend that sellers also offer complete transparency on who the product will is suitable for and other information clearly listed in their e-stores and product details to minimise such disputes.
Kindly contact the 3PL to track the whereabouts of the item and provide the tracking number to them.
Please keep in mind that as Sellers, you have agreed to a “100% Buyer Satisfaction” label, and as such buyers can claim for return / exchange / or refund within 14 days of upon receiving the item (counted from the date of successful delivery).
In the event that you do not agree to the refund or exchange claim made by the buyer, please contact us via help@insidermall.com with the following information:
The seller must file their dispute case within 7 calendar days of receiving a claim from the buyer and also update the buyer.
Any period beyond this, Insider Mall will proceed to contact the buyer to offer a refund in the form of a store credit of equal value of the returned item to the sellers wallet.
It will also then charge the seller the equivalent amount of the refund amount paid to the buyer which will be taken from the seller’s deposit and / or invoiced directly to the seller should the deposit value not be enough that is held by Insider Mall.
Insider Mall offers a store credit which buyers can use to purchase from the respective seller store. This will be credited to the buyer’s Insider Mall wallet and has to be issued from the seller dashboard.
A store credit allows buyers to purchase products from individual sellers and merchants on Insider Mall. It is not transferable to other stores or brands, and has a one year validity period from the date of issuance.
This is usually issued in the form of a refund to a buyer.
Important: Do note that for store credit refunds, you will have to issue this separately and not from the stripe account.
The store credit is valid for a maximum of one year from the date of issuance. After this period, the store credit will expire after this period. On a case by case basis, and if the buyer appeals, Insider Mall will work with the seller to offer an amicable solution that works for all parties.
Please take note of these cut-off timings for to arrange the pick up by GDEX.
The default pick up time is set between 4pm-6pm as most of the courier will perform delivery in the morning time.
Sellers can choose the shipment ready time and put a remark of their preferred collection time. GDEX Express will pick up on the preferred time selected by sellers based on availability. However, if GDEX Express fails to pick up at the preferred time, the pick up time will perform between 4pm-6pm.
We highly recommend picking up reservations to be created 1 working day in advance to ensure that there is a vehicle available.
Each shipment must be packed in good condition for delivery (see our packing guidelines) and must contain the Airway Bills.
GDEX has the rights to reject parcels with no printed labels, multiple labels, damaged labels or with a blurred wording; or does not comply with the specification weight and dimension.
Additional chargeable service add on:
You may check delivery status through Online Tracking System or contact GDEX Express Hotline / Whatsapp at 03+64195003 https://wa.me/60364195003
Any GDEX Express order made before 3pm shall pick up on the same day. Unless there are any abnormal circumstances and shall pick up the next day.
Gdex will go directly to the seller's store during pick up time once the arrangement is made.
Receivers will get a SMS notification once shipment is scanned for delivery.
Regular Service Area (RSA)- Delivery on next working days
Outskirt Delivery Area (ODA)- Delivery within 3-5 working days
Non Serviceable Area (NSA)- No Delivery. Will contact the receiver to do office collection at the nearest branch
*Delivery may delay during peak season or due to any abnormal circumstances.
GDEX will deliver the parcel within 1 day from pickup date.
GDEX delivers between Monday to Friday, from 8:30am to 6pm, Saturday 11:00am to 1pm, (excluding public holidays).
Please take note of these cut-off timings for to arrange the pick up by GDEX.
Any orders submitted after 15:00 (Monday to Friday) and 10:30 (Saturday), collection will only take place on the following working day.
IMPORTANT: Please print out consignment notes and paste it securely on the parcels. GDEX drivers have the right to reject collection if the parcel is not attached properly with a J & T consignment note and return AWB.
The consignment notes can be downloaded from your seller dashboard once you have changed the status of your item to ‘ready for pickup’.
Pickup Times by GDEX
Monday to Friday: 16:00 to 18:00
Saturday: 11:00 to 13:00
Delivery Lead Time
Once items are picked up and arrive at the GDEX distribution center, it will be checked and sorted into zones to be ready for delivery, with up to 1 re-delivery attempt.
Should the buyer be unreachable by phone, email or SMS after failed delivery attempts, GDEX will return the parcel back to the sender. This will constitute as “Returned to Sender” and is equal to “Delivered” status.
95% of the parcels with the “Arrived Hub” status at the GDEX distribution centre during off-peak season (after Lunar New Year period till end September) will be attempted to deliver within the chosen service level and within two additional working days on top of chosen service level during festive periods (October to Lunar New Year) excluding delivery exceptions or delays due to unforeseen circumstances.
Delivery Hours
8:30 – 18:00 (Monday – Sunday)
No deliveries on Public Holiday
Return of non-deliverables
After 2 failed attempts deliveries. Non-deliverable parcels will be held at GDEX for customer service to contact the receiver for delivery arrangement. If there is no feedback from the receiver within 7-11 days, parcels will then be returned back to Seller.
To claim from GDEX for your lost or damaged orders, you need to present the Order/ Tracking Number.
If your product is damaged, you need to show evidence of damage and report to GDEX within 48 hours upon shipment delivered. Attached with invoice, 4 damaged photos (entire box, inner box, damage content 1,damage content 2) & GDEX shall lodged the case for investigation.
Do take note that the maximum claim amount is RM200. For additional insurance, do advise GDEXexpress or your 3PL directly.
The claimable period is 14 days after the delivery date.
Claim for and notice of loss or damage shall be deemed prima facie to have delivered the shipment as described in this waybill unless notice of loss of, or damage to, the shipment, indicating the general nature of such loss or damage, shall have been given in writing to GDEX or to their designated representative at the place of delivery before or at the time of removal of the shipment into the custody of the person entitled to delivery thereof under this waybill. If the recipient accepted the shipment by endorsing on the Proof of Delivery without raising any damage, shortage or dispute, GDEX shall be deemed to have discharged its responsibility / liability towards the Customer and / or over the shipment. Any claim by the customer for loss or damage to the shipment shall be made in the GDEX system within fourteen (14) days from the date shipment is picked up from customer or 72 hours upon reaching designated destination whichever earlier failing which GDEX shall have no liability whatsoever. The content, original shipping carton, packaging of the shipment and such other relevant items as may be deem necessary by GDEX shall be made available to GDEX within seven (7) days from the date of written notification in order for GDEX to evaluate the claim for damage. GDEX reserved the right to decline any claim if claim notification is made beyond such period.
If you elect to report a loss and/or damage, the information which you submit for such claims is subject to review and verification. GDEX reserves the right to request additional information prior to reaching a decision on the claim. A claim representative may be communicating with you regarding your claim. It is unlawful to knowingly provide false, incomplete or misleading information for the purpose of defrauding the company. GDEX has the right to recover items reported. Claims will be rejected if any evidence of items are being disposed before conclusion of claims. If you have any questions concerning the coverage of Enhanced Liability, please email our team at cci.g@gdexpress.com
If you are using GDEX, it will automatically be updated in our system once the parcel has been picked up and delivered to the customer.
If you are using a 3PL, you will need to update your dashboard under “Orders” with the tracking number so we can update the buyer in real time on the status of their order.
If the parcel is being delivered, the seller is required to arrange for a REVERSE CHARGE with additional charge RM5.00 on top of courier charges for pickup within Peninsular Malaysia. If the parcel is still with GDEX, the seller may contact GDEX to return. In this scenario, reverse charge shall not apply but courier charges will remain charge.