Terms and Conditions

By using this site (the “Site”), you indicate your unconditional acceptance of these terms (the “Terms & Conditions” or T&C’s) and the Site’s privacy policy (the “Privacy Policy”).

We may make changes to the Site, Terms & Conditions and any other terms and conditions of the Site that govern the use of the Site at any time. Your continued access or use of the Site shall be deemed your acceptance of any such changes. Members should check these Terms & Conditions from time to time to ensure they are up to date. Certain sections of the Site have additional conditions attached which are referred to as “Additional Insider Mall Terms”. For any additional website added in the future, at a minimum, the Terms & Conditions will apply.

The Site refers to the “Beauty Insider” platform, its sub-domains and related social media platforms (Facebook, Instagram, Twitter, Youtube, Tik Tok etc.) (collectively “Social Media”), “Insider Rewards” Program, promotions, “Giveaways”, “Insider Deals”, “Tried Tested & Love”, “Trial Team”, “Try Free Products”,  “Sampling”, “Beauty Journal” and other related activities and services offered on Beauty Insider.

The Site, Beauty Insider, Insider Mall, its owners Mapletree Media Sdn Bhd  (“MTM”), and its officers, directors, employees, subsidiaries and affiliates, and their respective officers, directors, employees, successors, agents, subsidiaries, and partners, will hereby be referred to as “we”, “us”, or “our”, as the context may demand. The visitor/user to the Site will be referred to as “you”, “your”, “consumer”, “Members”, or “users”, as the context may demand.


In order to use the Services, you have to:

  1. register with us by creating an Account on the Site. You must submit to us only such information which is accurate and true.
  2. You must also keep your information up-to-date by informing us immediately of any changes.
  3. If you request to create an Account with us, a Username and/or Password may either be:
    1. determined and issued to you by us; or
    2. provided by you and accepted by us in our sole and absolute discretion in connection with the use of the Services and/or access to the Platform.
  4. Notify us immediately if you have knowledge that, or have reason for suspecting that, the confidentiality of the Username and/or Password has been compromised or if there has been any unauthorised use of the Username and/or Password or if your Personal Data requires updating. We will not be liable for any loss or damage arising from unauthorised use of your Username and/or Password or your failure to comply with this Section.
  5. Use the Services or access the Platform in connection with your Account details only, which will be limited to the above details and any information, data, or communications posted, transmitted, and validly issued by you in this regard.

Kindly do not misuse the Site by signing up for multiple user identities for yourself. We reserve the right to reject or cancel a registered account at any time if we learn of this misuse. Kindly make sure that the Account is registered with a valid and live email address which will be used to correspond with you. We may require validation from you of the same.

Your information is subject to the Privacy Policy. You consent to the collection and use by Beauty Insider or Insider Mall of your personal and other information. This is as per the policy which is based on Act 709 Personal Data Protection Act 2010 (“PDPA”) under the laws of Malaysia and its allied legislations and guidelines as may from time to time be issued by the Personal Data Protection Commissioner (“PDPC”) of Malaysia. We may, for the purpose as defined in the Privacy Policy, disclose such information to third parties, including but not limited to agents, contractors, service providers and reward suppliers.

Any conduct by you that restricts or hinders any other user from using the Site will be prohibited. You agree to use the Site only for lawful purposes. You are prohibited from posting on the Site any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, sexually explicit, profane, hateful, fraudulent, racially, ethnically, or otherwise objectionable material of any kind, including but not limited to any material that encourages conduct that would constitute a criminal offence or violate any law. You are not to post any personal or commercial advertisements on the review platform.

You agree not to reproduce, duplicate, tamper, alter, copy, sell, resell or exploit for any purposes, any portion of the Site, unless permission is granted by the Site’s administration. The Site, or any contents thereof, shall not be stored in whole or in part in any form in any retrieval system.

We shall have the right, but not the obligation, to inspect and oversee the content on the Site to determine compliance with these Terms & Conditions. We shall have the right, but not the obligation, in our sole discretion to edit, refuse to post or remove any material submitted to or posted on the Site. We shall have the right to remove any material that we, in our sole discretion, find to be in violation of the Terms & Conditions. Nevertheless, participants shall remain solely responsible for the content of their messages/reviews/opinions posted. Participants of this review platform agree to the above rules, which can be modified at any time.

Participation in any manner on the Platform is conditional on providing this information as required. We may, for an indefinite period, unless otherwise advised, use the information for promotional, marketing, publicity, research and profiling (i.e., inter alia looking at the consenting User’s preferences on the Site and their potential and actual purchasing trend of Products) purposes, including sending electronic messages or telephoning the Member. Members should direct any request to access, update or rectify information to Insider Mall.

We may at any time, in our sole and absolute discretion, request that you update your Personal Data.

The information set out in the Terms & Conditions and the details contained on this Platform do not constitute an offer for sale but rather an invitation of an offer. No contract in respect of any Products shall exist between you and us.

We do not bear any responsibility for third-party content, functionality, security, services, privacy policies, or other practices referred in third-party products, websites or services. Any and all those are guided by the respective terms of service for those products, websites or services, including their respective privacy policies.

In the event you forget your password, all you need to do is just click on “Forgot my Username / Password”. On the login page, tap on “Forgot Password” and follow the instructions to reset your password. If you are already logged in but cannot recall your Password, kindly go to:

https://beautyinsider.my/insider-mall/my-account/ and click on “Forgot Password” or if you are on Beauty Insider, click on Login / Sign up and “Did you forget your password? “

If you are still having trouble, we’re here to help! Email us at hello@beautyinsider.my

You agree that we may for any reason, in our sole discretion and with or without notice or liability to you or any other third party, immediately terminate your Account and your Username and/or Password, remove or discard from the Site any Content associated with your Account and Username and/or Password, withdraw any benefits and discounts offered to you, cancel any transactions associated with your Account and Username and/or Password, temporarily withhold any sale proceeds or refunds, and/or take any other actions that we deem necessary. If a legal dispute arises or law enforcement action is commenced relating to your Account or your use of the Services for any reason, we may terminate your Account immediately with or without notice.

You are also free to terminate your Account by notification in writing in any form, but preferably by email at hello@beautyinsider.my of your intention to do so. If, however, there are incomplete transactions remaining on your Account, you remain liable for the same and will be required to complete it according to the Terms & Conditions. You waive any and all claims based on any such action taken by us.


Every material and proprietary information therein, including but without limitation software, designs, images, photographs, text, graphics, illustrations, logos, patents, copyrights, trademarks, service marks, audio, video, music and all other intellectual property rights related thereto, including all code in the Site (collectively “Content”) which are protected by copyrights, trademarks, or other proprietary rights is part of our Intellectual Property. Any and all Content on the Site is copyrighted and we own a copyright in the selection, coordination, arrangement, and enhancement of such Content. You may not modify, reproduce, remove, delete, alter, augment, add to, publish, transmit, participate in the transfer or sale of, create derivative works from, or in any way exploit any of the Content, in whole or in part. You may not upload, post, reproduce or distribute in any way Content protected by copyright, or other proprietary rights, without obtaining permission of Beauty Insider of the copyright or other proprietary rights.

All hashtags in relation to Beauty Insider or Insider Mall such as #beautyinsider, #beautyinsidermy, #insidermall, #insidermallmy, @beautyinsidermy, @insidermall, @insiderdeals, and @insiderdeals are used by Beauty Insider to collect content from time to time (“Beauty Insider Related Hashtag(s)”).

The MTM name and brands may not be used in association with any other company/brick and mortar or online promotions unless permission is granted by MTM.

You may use the Site, including by downloading material from the Site, solely for your personal, non-commercial purposes.

Except for the limited use set out in these Terms & Conditions, you must not use the Site, or the material contained on it, for any purpose, including, but not limited to:

  1. the reproduction of the material in any form;
  2. the distribution of the material in any form;
  3. the re-transmission of the material by any medium to any other website;
  4. the removal of any copyright and trade mark notices contained on the material; or
  5. the modification or copy of the layout of the Site or any computer software and code contained in the Site.

MTM reserves all intellectual property rights, including copyright, in material and/or Services provided by it on or via the Site.

By posting any content on any part of the Site or participating inter alia in our giveaways, contests, Insider Rewards & Redemption, Try Free Products section, Trial team, and Reviews and Sampling (also known as Tried, Tested & Love), you grant MTM the irrevocable right to reproduce, distribute, publish, and display such content and the right to create derivative works from your content, edit or modify such content and use such content for any MTM purposes including marketing activities.

You hereby allow MTM the royalty-free, perpetual, irrevocable, non-exclusive right and license to use, re-use, reproduce, print, modify, translate, publish, transmit and distribute any information or material you supply or communicate to us via such postings, in any medium now in existence or hereafter.

You are responsible for ensuring that any material you post, including but not limited to text, photographs, video and sound, does not violate the copyright, trademark, trade secret or any other personal or proprietary rights of any third party. You agree to indemnify and keep harmless us and our subsidiaries, affiliates, employees, representatives, and agents, from any and all claims (including legal fees) that may arise from your participation on the review platform.

In the event you are posting content, you understand that this being a public forum, anything you submit including personal information will be available to all other users on the Site as well as on other third-party sites. You also agree to post only accurate content. We do not endorse any content or any opinion, recommendation or advice expressed therein, and we disclaim all liability with respect to the content posted by third parties.

In the event the content that you post includes ideas, suggestions, documents or proposals to us, you disclaim all intellectual property rights that you may have on such content.


The Site contains links to sites owned and operated by third parties that are not under the control of MTM. The Site provides the links to other sites as a convenience to you, and the existence of a link to another website does not imply any endorsement by the Site of the linked website, and we are not responsible for the material contained on those linked websites.


Details regarding Products and Services described or depicted on the Site (including features, pricing, ingredients and specifications) are approximate only and subject to change without notice.

To the full extent permitted by law, the Site and all information contained on it is provided “as is” and on an “as available” basis, and MTM disclaims any and all express or implied warranties, conditions, terms and representations, other than as expressly set out on the Site or in these Terms & Conditions, including but not limited to any warranty:

a. relating to the accuracy, that the information available on this Site is free of errors, reliability, timeliness or otherwise of any information contained or referred to on the Site and/or linked websites;

b. relating to the merchantability or fitness for any particular purpose of any Services or Products contained or referred to on the Site and/or linked websites;

c. that the Site and functions contained on the Site will be uninterrupted or free of errors, and that the server that makes the Site available is free of software viruses or other harmful components; or

d. that errors and defects in the Site will be corrected.


As a guest posting content to the Site, you agree that you will not violate any local or international laws and regulations, including but not limited to copyright and intellectual property rights laws regarding any content that you send or receive via these Terms & Conditions; transmit any material (by uploading, posting, email or otherwise) that is unlawful, disruptive, threatening, profane, abusive, harassing, embarrassing, tortuous, defamatory, obscene, libellous, or is an invasion of another’s privacy, is hateful or racially, ethnically or otherwise objectionable as solely determined in MTM’s discretion; impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity; transmit any material (by uploading, posting, email or otherwise) that you do not have a right to make available under any law or under contractual or fiduciary relationships; transmit any material (by uploading, posting, email or otherwise) that infringes any patent, trademark, trade secret, copyright or other proprietary rights of any party; transmit (by uploading, posting, email or otherwise) any unsolicited or unauthorized advertising (including advertising of non-Beauty Insider services or products), promotional materials, “junk mail,” “spam,” “chain letters,” “pyramid schemes” or any other form of solicitation; transmit any material (by uploading, posting, email or otherwise) that contains software viruses, worms, disabling code, or any other malicious computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; harass another; or collect or store, or attempt to collect or store, personal data about third parties without their knowledge or consent; or to share confidential pricing information of any party. We do not sell, rent or trade personal information to or with any other third parties.

You expressly acknowledge that you assume all responsibility related to the security, privacy, and confidentiality risks inherent in sending any content over the internet.

MTM does not control third-party websites and the internet over which you may choose to send confidential or personal information; therefore MTM does not make any warranties, express or implied, against interceptions or any manner of compromise of your information.


Social Media owned by MTM is intended for general information and discussion purposes only and may be amended or withdrawn at any time and without liability. Third-party postings or contributions made to the Social Media are not endorsed by or made on behalf of MTM. You acknowledge and agree that your conduct, and anything that you post or upload to Social Media, are your sole responsibility.

MTM can at its sole discretion, review, amend or remove any content from time to time from Social Media but is under no obligation to do so. MTM encourages contributions that are thoughtful, respectful, made in good faith and relevant to the topic(s) and subject matter on Social Media.

MTM does not make any representation or warranty concerning the accuracy, inoffensiveness or suitability of any content that appears on Social Media.


“Merchants” refer to brands, products, vendors, service providers, Distributors, principals, beauty salons, hair salons, Spas, Nail Salons, clinics, doctors, gyms, fitness centres, lifestyle brands, other establishments and companies that are featured on the Site.

The content/information/images for the Brand Listings, Listicles, Insider Deals, advertorials, videos and other sections of the Platform including those on our social media assets, may have been taken directly from the Merchant’s site and/or based on research by our writers from the sites of third parties. If you are of the view that there are any errors, omissions, mistakes, etc. and/or you require any clarification in this regard, email us at hello@beautyinsider.my and we will review it accordingly.

Beauty Insider is an online beauty magazine, public review platform/forum/message board where ideas, opinions can be expressed by the public. Reviews expressed are the views of the person posting the message and do not reflect our positions. Posting on the review platform is not private. We do not necessarily endorse, support, agree or encourage the comments, opinions or statements posted. We are not responsible for the materials posted by our participants for merchants.

The Site will not be liable or held responsible for pessimistic, negative, disparaging or content as we accept honest reviews of products approved by our merchants on the Site. However, the Site will monitor and remove explicit or vulgar content that may hurt the Site and the concerned merchant. All queries will be dealt with on a case by case basis and can be emailed via the “Contact Us” section on the Site.

Beauty Insider encourages members to upload and post images of Products or treatments that they may be aware of for reviewing purposes. Whilst every effort is made in ensuring the posts and images used do not infringe any copyrights, patent, trademark, trade secret, or other proprietary rights of the merchant, you can contact Beauty Insider providing the details and we shall revert accordingly.


A Member’s information is subject to the Privacy Policy which is accessible on the link https://beautyinsider.my/privacy-policy/  and is described in further detail under the “PRIVACY POLICY” section below in reference to Insider Mall.

MTM collects information about Members in order to conduct the Insider Rewards & Redemption Program. Under the conditions for this Program, each Member consents to the collection and use of their personal and other information.

The Privacy Policy is based on the Malaysia Personal Data Protection Act 2010 (“PDPA”) and all the associated regulations and guidelines as may from time to time be issued by the Department of Personal Data Protection (“PDP”) of Malaysia.

MTM may, for this purpose, disclose such information to third parties, including but not limited to agents, contractors, service providers and reward suppliers.

Participation is conditional on providing this information as required. MTM may, for an indefinite period, unless otherwise advised, use the information for promotional, marketing, publicity, research and profiling purposes, including sending electronic messages or telephoning the Member. Members should direct any request to access, update or correct information to MTM.


When you use or access the Site or send emails to Beauty Insider you are communicating with Beauty Insider electronically. You consent to receive electronically any communications related to your use of the Service. MTM will communicate with you by email or by providing notifications on the Site. You agree that all agreements, notices, disclosures and other communications that are provided to you electronically satisfy any legal requirement that such communications be in writing.


By using this Site, you agree to indemnify, hold harmless and defend MTM, subsidiaries and affiliates, and their respective officers, directors, employees, successors, agents, subsidiaries, partners, contractors, vendors, manufacturers, distributors, representatives and affiliates from any claims, damages, losses, liabilities, and all costs and expenses of defence, including but not limited to, attorneys’ fees, resulting directly or indirectly from a claim (including without limitation, claims made by third parties for infringement of intellectual property rights) by a third party that arises in connection with (i) your use or misuse of the Site; (ii) your breach of the Terms & Conditions; or (iii) your violation of any law or the rights of a third party. You agree to cooperate as fully as reasonably required in the defence of any claim.

Under no circumstances shall Beauty Insider, its parent, subsidiaries and affiliates, and their respective officers, directors, employees, successors, agents, subsidiaries, partners, contractors, vendors, manufacturers, distributors, representatives and affiliates or any other party involved in creating, producing or distributing the Site be liable for any direct, indirect, incidental, special, or consequential damages for loss of profits, goodwill, use, data or other intangible losses that arise out of or in connection with this Site, including, but not limited to, the use of or inability to use the Site, or results of use of the Site, the Products and Services made available or linked from the Site, including any damages or injury arising from any use of such Products, the use of or inability to use the Services or any other information accessed through the Services or performance of any third-party products or services, the legality, accuracy, reliability, quality or authenticity of Beauty Insider or Insider Mall content, advertisements, Services or Products provided by any party through the Site.

Merchants agree to indemnify and keep indemnified MTM, its affiliates, our officers, directors, employees, agents, third-party content providers, merchants, sponsors, licensors, or the like (collectively known as “Associates”), harmless against any demands, proceedings, expenses, costs, loss (including consequential loss and legal fees on a full indemnity basis) or damage that we may suffer or incur as a result of or in connection with the use of, access to or conduct in connection with the Site, including any breach by Users of the Terms & Conditions or the infringement of the rights of a third party.


Merchants, Members, and Users expressly agree that the use of the Site is at your sole risk. Neither we, nor our affiliates, nor any of our officers, directors, employees, agents, third-party content providers, sponsors, licensors, or the like (collectively known as “Associates”), warranty that the Site will be uninterrupted or error-free; nor do we make any warranty as to the results that may be obtained from the use of the Site, or as to the accuracy or reliability of any information, content, Services, or Products provided through the Site. The Site is provided on an “As is”, “As Available” basis and we specifically disclaim warranties of any kind, either expressed or implied.

Links to third-party websites such as merchant websites are available on the Site. These links are not under our control and we disclaim any responsibility for the contents or privacy practices in these websites.

All information on the Site that is written in consultation with medical experts should in no way be construed or regarded as medical advice.

Reviews/comments/opinions/statements by users are deemed legitimate and authentic, and by no means should be taken as the right advice. It is up to your sole discretion to follow, take action on, act on, and/or react to, reviews/comments/opinions and/or statements. We take no responsibility for any errors, omissions or misrepresentations, and for any situation that may arise out of any errors, omissions or misrepresentations.

We shall not be held liable for any participation by you in the Clearance Sales or any other promos/discounts/offers that the Merchants offer. The terms and conditions for any such participation are, and shall at all times remain, between you and the Merchant.

You agree to indemnify and hold harmless MTM, its subsidiaries, affiliates, officers, directors, agents, sponsors, licensors, providers, merchants or any other partners, and employees, from any claims, actions, demand, losses or damages, including reasonable attorneys’ fees, made by any third party due to or arising out of the content you post on the Site, your use of the Site, the discussions you have on the site, your connection to the Site, and your infringement of the Terms & Conditions.

You hereby acknowledge that the preceding paragraphs shall apply to all content, Products and Services available through the Site. As some countries do not allow limitations on implied warranties or the exclusion or limitation of certain damages, in such countries some or all of the above disclaimers or exclusions may not apply and liability will be limited to the fullest extent permitted by applicable law.

Products mentioned or being sold on the Site need to be used as per the specific instructions, precautions and guidelines accompanying the Products. Whilst care is taken to ensure that the correct description of the Products and treatments are provided in our content, no responsibility is taken by us for adverse reactions or unsatisfactory results. Also, we are not a substitute for professional medical advice, and the Site will not take any liability for adverse reactions caused by the use of the Products. Your healthcare practitioner or physician knows best and needs to be relied upon before the use of any Product. MTM may facilitate arrangements between members and brands, Products and treatments, and/or distributors and service providers of the participating Product or treatment. Your use of such Products and treatments is at your own risk and we disclaim any liability arising from such use or any adverse or negative reactions.

If you do not agree to the Terms & Conditions established by us, you shall not start to use or cease your current use of the Site. We have the right to terminate and deny, at our sole discretion, your access to the Site with or without notice. You agree that such a termination can be done without prior notice and that we may deactivate or delete your Account and/or not grant access to the Site or files in your Account. You agree that we shall not be liable to you or any third party for any termination of your access to the Site. Accounts that are registered under a second user name may be terminated.

These Terms & Conditions shall be governed by and construed in accordance with the laws of Malaysia.


These terms, processes, guidelines, and/or rules (collectively “Terms”) are effective as of the date and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page of the Site.

We reserve the right to update or change our Terms at any time and you should check the Terms periodically. Your continued use of the Products and Services after we post any modifications to the Terms on this page will constitute your acknowledgement of the modifications and your consent to abide and be bound by the modified Terms.

If we make any material changes to these Terms, we will notify you either through the email address you have provided us or by placing a notice on the Site.

Additional Insider Mall Terms

Welcome to the exciting platform which is Insider Mall.

Insider Mall is Malaysia’s newest online beauty marketplace. We offer makeup, skincare, body care, hair care, and beauty tools.

Insider Mall is the e-commerce marketplace of Beauty Insider, Malaysia. The on-site marketplace, the Insider Mall website, its owners, MapleTree Media Pte Ltd (“MTM”), its officers, directors, employees, subsidiaries and affiliates, and their respective officers, directors, employees, successors, agents, subsidiaries, and partners, will hereby be referred as “we”, “us”, and “our”. The visitor/user of the marketplace will be referred to as “you” or “your” or “consumer”, “Member”, or “user” and their corresponding expressions in the plural form, as the context may demand. 

Insider Mall creates a personalized, curated shopping experience. Products are filtered according to the preferences you set in your customer profile to enable you to find exactly what you need. Through Insider Mall, we offer a variety of beauty products and services, and content related thereto, for women (hereinafter collectively referred to as the “Products”, as the context may demand) on our e-store/marketplace under the “Beauty Insider” brand. The Products are offered through our curated group of third-party sales partners (hereinafter referred to as “Sellers”) who are independent individuals, boutiques, retailers, and brands. These Sellers are chosen to keep in mind quality and style and their ability and proven track record in offering a wide array of authentic Products from authorised Sellers. Each Seller has its own specific and dedicated e-store with its own virtual storefront to inter alia list and upload the Products, manage to price, set offers, obtain sales reports, and download template banners.

Insider Mall does not sell the Products directly. Instead, we are a platform where Sellers run their own e-stores. Each Seller is responsible for promotions, packing, delivery, and claims for returns and refunds. Insider Mall just makes it easier for you to find everything you need in one place! All our Sellers are the principal and appointed distributors of their respective brands in Malaysia. On a case-to-case basis, international brands located outside of Malaysia are also allowed to be listed.

Insider Mall does not endorse the brands and/or merchants on the Site or any communications/correspondence that may transpire between you and the Sellers.  Accordingly, it is clarified that under no circumstances will we be liable in any way for any content, including, without limitation, for any errors or omissions in any content, or for any loss or damage of any kind incurred by you as a result of the use of any content transmitted, uploaded, posted, emailed or otherwise made available via the Website.

Therefore while we are an online marketplace, we are not responsible for and do not assume any liability in respect of, the contractual transactions that may be entered into between a Seller and you. Also, the Seller and we are not a party to that or any other contract between you and the Seller. Therefore, we cannot and do not accept any obligations in connection with any such contract. The parties to such transactions will be fully responsible for the contract between them and all terms therein.

The platform “Insider Mall”, their related site on Beauty Insider as well as Social Media platforms (Facebook, Instagram, YouTube, TikTok, etc.) (collectively, “Social Media”), Insider Rewards & Redemptions program, promotions, giveaways, “Insider Deals”, “Try Free Products”, “Tried, Tested & Love”  “Trial Team”, “Beauty Journal” and other related activities and services are offered on Beauty Insider. 

Your careful review of the terms and conditions hereunder are essential. Your use of Insider Mall would be evidence of your unconditional acceptance of the terms and conditions of use of Insider Mall (the “Terms & Conditions”) and the accompanying privacy policy (the “Privacy Policy”). If you are accessing, researching, browsing, surfing and/or ordering any Products from Insider Mall, you will be deemed to have accepted these terms.


  1. “Account” means the Beauty Insider account that needs to be registered by you on the Site in the event you seek to submit an Order.
  2. “Contract” means your Order of a Product or Products in accordance with these Terms & Conditions which we accept in accordance with the terms and conditions of the Site.
  3. “Customer” means any person, individual of entity who places an Order on the Platform.
  4. “Losses” means any and all claims, suits, liabilities (including, without limitation, strict liabilities), actions, proceedings, obligations, debts, damages, losses, costs, expenses, fines, penalties, charges, fees, judgments, awards, amounts paid in settlement of whatever kind or nature (including but not limited to legal fees and other costs of defence).
  5. “Materials” means, collectively, all web pages on the Platform, including the information, images, links, sounds, graphics, video, software, applications, and other materials displayed or made available on the Platform and the functionalities or services provided on the Platform.
  6. “Order” means the Order submitted by you on the Platform to purchase a Product from the Seller.
  7. “Order Confirmation” means the notification in the form of an email that we will send to you in order to acknowledge your Order in accordance with the terms and conditions of the Site.
  8. “Password” is the unique identity code which you generate as a security for your Account on the Platform.
  9. “Platform” means the marketplace, and any other websites or applications which we may own or operate from time to time, each of which shall be collectively described as a Platform.
  10. “Personal Data” is any data from where a person can be identified or where along with other elements that person is identifiable by an organization as defined in the Malaysia Personal Data Protection Act 2010 and all the associated regulations and guidelines as may from time to time be issued by the Department of Personal Data Protection of Malaysia (individually and collectively referred as the “PDPA”).
  11. “Program” means the Insider Rewards & Redemption Program offered on the Site from time to time.
  12. “Seller” means the independent individuals, boutiques, retailers, and brands comprising our curated group of third-party sales partners who are registered / listed on the Platform.
  13. “Services” means services, information and functions made available by us on the Platform.
  14. “User” means you and/or other guests and customers who either visit the Website or register on it.
  15. “Username” is the name with which you register the Account on the Platform.
  16. “Site” means the Beauty Insider website accessed at the following address at https://beautyinsider.my/
  17. References to clauses are references to clauses of these Terms & Conditions.
  18. Headings are for ease of reference only and shall not affect the interpretation or construction of the Terms & Conditions.
  19. Words imparting the singular shall include the plural and vice versa. Words imparting a gender shall include every gender and references to persons shall include an individual, company, corporation, firm or partnership.
  20. References to includes or including or like words or expressions shall mean that the particular definition is without limitation.


You must be eighteen (18) years of age to access this Site on your own. 

In the event that you are less than eighteen (18) years of age, it is mandatory that you obtain consent from your parent(s) or legal guardian(s). Their acceptance of these Terms & Conditions and their agreement to take responsibility for all and any of your actions on and in respect of the Platform, which includes any purchases of Products and/or use of the Services, will be required for your continued access to the Platform. In the event of lack of consent from your parent(s) or legal guardian(s), you are required to immediately cease all use/access to this Platform. We would not be responsible for any consequence that arises as a result of misuse and/or unauthorised use of any kind of the Platform that may occur by virtue of any person including a minor registering for the Services provided on the Platform.


Lawful Access: Use Insider Mall for lawful purposes only and carry on the activities on it in good faith and lawfully. 

The veracity of Information: You take complete responsibility for the information and data that you provide in respect of and/or populate on Insider Mall. 

Product description: We try our best to provide as accurate a description of the Product as possible; however we do not warrant that such description is fully accurate, current or free from error. 

Prices of Products: All prices listed herein are subject to taxes unless otherwise stated. We reserve the right to amend the prices listed at any time without giving any reason or prior notice.


In connection with using or accessing the Site, there will be no activities that will in any way legally prejudice us, which means and includes and is not limited to the following:

  • Impersonation/misrepresentation or false statements and/or affiliations 
  • Use for illegal services/activities 
  • Use of prohibited and restricted Materials
  • Interference with any other person’s use 
  • Use of the Services to harm minors in any way 
  • Transfer of your account (including feedback) and Username and/or Password to another party without our consent
  • Use of any robot, spider, scraper, data mining tools, data gathering and extraction tools, or other automated means to access our Services for any purpose, except with the prior express permission of Insider Mall
  • Posting of any Materials which is malicious; technologically harmful; in breach of confidence or in any way offensive or obscene; corrupt data; used to hack into the Platform; restrict other users; infringe upon the rights of any other person’s proprietary rights
  • Send any unsolicited advertising or promotional material or attempt to affect the performance or functionality of any computer facilities of or accessed throughout the Platform
  • Attempt to gain unauthorized access to or otherwise interfere or disrupt other computer systems or networks connected to Insider Mall  
  • Use or upload, in any way, any software or material that contains, or which you have reason to suspect that contains, viruses, damaging components, malicious code or harmful components which may impair or corrupt the Platform’s data or damage or interfere with the operation of another User’s computer or mobile device or the Platform
  • Use Insider Mall in any way other than in line with the acceptable use of any connected computer networks, any applicable Internet standards and any other applicable laws 
  • Act in a manner that is unlawful, harmful, threatening, abusive, harassing, alarming, distressing, tortuous, defamatory, vulgar, obscene, libellous, invasive of another’s privacy, hateful, or racially, ethnically or otherwise objectionable to our employees, agents or other Users
  • Use your Account in a manner that may result in disputes, claims or other liabilities to us, other Users, third parties, or may be regarded as an abuse of our system; cause, permit or authorise the modification, creation of derivative works, or translation of the Platform without our express permission  
  • Attempt to decompile, reverse engineer, disassemble or hack into Insider Mall (or any portion thereof), or to defeat or overcome any encryption technology or security measures implemented by us with respect to the Services and/or data transmitted, processed or stored by us 
  • harvest or collect any information about or regarding other users, including without limitation any personal data or information
  • upload, post, email, transmit or otherwise make available any content that you do not have a right to make available under any law or under contractual or fiduciary relationships (such as inside information, proprietary and confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements)


If we, in our sole discretion, believe that you have or may have engaged in the above-restricted activities, we may take various actions, including but not limited to the following: 

  1. We may suspend, or restrict your access to your Account; 
  2. We may refuse to provide Services to you; 

You acknowledge, consent and agree that we may access, preserve and disclose your Account information and Content if required to do so by law or pursuant to an order of a court or by any governmental or regulatory authority having jurisdiction over us or in a good-faith belief that such access, preservation or disclosure is reasonably necessary to (a) comply with legal process; (b) enforce these Terms & Conditions; (c) respond to claims that any content violates the rights of third parties; (d) respond to your requests for customer service; or (e) protect our rights, property or personal safety as well as that of our Users and/or the public.


When an issue arises between you or a Seller, it will be in our discretion to consider the User’s performance history and the specific circumstances in applying our policies. We may choose to be more lenient with policy enforcement in an effort to have a balanced view for both Members and Sellers.


User-generated content such as reviews or comments must be accurate and not defaming in nature. We reserve the right to remove any user-generated content that is deemed as, but not limited to, being fake and inaccurate, and constituting spam.


In order that the Privacy Policy is clear and understandable to you and better protects your rights, we have provided MTM’s Privacy Policy to explain how we look at your privacy as defined in our Privacy Policy which may be accessed Privacy Policy. However, suffice to say here that we consider your privacy to be the cornerstone of our relationship and therefore your privacy is very important to us. Kindly review the same to understand how we collect and use the information associated with your Account and/or your use of the Services. By using the Services or agreeing to these Terms & Conditions you consent to our collection, use, disclosure and/or processing of your content and personal data as described in the Privacy Policy.

Users in possession of another User’s personal data (the “Receiving Party”) must (i) comply with all applicable personal data protection laws; (ii) allow the other User (the “Disclosing Party”) to remove him/herself from the Receiving Party’s database; (iii) allow the Disclosing Party to review what information has been collected about them by the Receiving Party.


It is our right, but not obligation, to monitor content. We also reserve the right, but shall not be obliged to: 

  1. monitor, screen or otherwise control any activity, content or material on the Platform and/or through the Services including the chat function between the buyer and seller. We may in our sole and absolute discretion, investigate any violation of the Terms & Conditions contained herein and may take any action as deemed appropriate;
  • prevent or restrict access of any User to the Platform and/or the Services;
  • report any activity it suspects to be in violation of any applicable law, statute or regulation to the appropriate authorities and to co-operate with such authorities; and/or
  • to request any information and data from you in connection with your use of the Services and/or access of the Platform at any time and to exercise our right under this paragraph if you refuse to divulge such information and/or data or if you provide or if we have reasonable grounds to suspect that you have provided inaccurate, misleading or fraudulent information and/or data.


MTM is currently using Stripe as our payment gateway. It accepts all major credit cards including Visa, Master Card, Maestro, Amex, Apple Pay, Google Pay, Wechat and Alipay. Other payment methods may be added in future and will reflect accordingly on the Site.

MTM aims to be a completely safe and secure e-commerce platform for all your beauty needs. For your security, your billing name and address must match that of the credit card used for payment. All the information you provide us is confidential, but we reserve the right to cancel any order that does not match these criteria.

In the situation whereby payment is unsuccessful due to any reason, you are responsible to edit your payment method. Failure to do will result in allowing us the authority to continue billing the pre-selected payment method.

Insider Mall offers online checkout, so once you have proceeded to the checkout page, you can choose a payment option after confirmation of your address and personal particulars. Once you have placed the Order, click “Check Out” to input your credit card details into our third-party payment system. You can also choose to save this card and address for future purchases!


Once you purchase a Product from a Seller who is listed on Insider Mall, the process of shipping, delivery and collection of the Product, and charges shall be governed by the Terms & Conditions as agreed to between us and the Seller in this regard.  In the event of any questions, you may reach out to the Seller for the purpose of any clarifications.  It shall be your and the Seller’s responsibility to comply with the Terms & Conditions, and we shall have no responsibility or liability in this regard.

Returns, Exchanges and Refunds Policies.

We work with our sellers and logistics companies to ensure that we uphold the highest standards required.

As a preliminary step, a support ticket is generated in the event of a grievance or issue with returns and/or exchanges. This is triggered from your consumer dashboard and allows you to communicate with the Seller directly.

Please refer to our HELP CENTER for more details.


Insider Rewards Program

MTM, through Insider Mall, offers a rewards and redemption programme which provides users and buyers the opportunity to earn points via various interactions on the Platform such as writing reviews and buying Products that can be exchanged and redeemed for other products and merchandise from merchants. 

As a member, you can access our Insider reward points that can be redeemed for rewards and offers from or merchants such as beauty Products, Lifestyle Rewards & Services. 

Only one (1) Beauty Insider membership account is permitted per person. In the event that MTM discovers a person to have more than one (1) membership account, MTM may de-register all but one account or de-register such accounts and may also prohibit the Member from registering again on the Site and delete all points associated with that or related accounts. MTM may make this decision at any time, without warning or notification to the Member. 

Please see further terms and conditions for our Insider Rewards below. 

  1. Beauty Insider Malaysia strongly encourages your reviews based on your own personal experiences on products or services you have tried.
  2. Please keep your reviews genuine and constructive which adds value to help others.
  3. Any member found to misuse the point’s system (e.g. spamming by sharing the articles numerous time within a day, and sharing and deleting the article after that) will be removed and delete right away.
  4. Beauty Insider and the brand who is sponsoring the product or service is not responsible for any adverse condition or allergic reaction caused by the redeemed product or service.
  5. Avoid spamming reviews.
    – It is also discouraged to copy other reviews left by other users.
    – All reviews sent in will be screened and assessed by the Beauty Insider team before they are approved.
  6. Amendments to Earning Points

MTM may in its absolute discretion amend the requirements for earning points at any time and may at its discretion add or remove existing actions required to earn points or increase/decrease the maximum number of points awarded for any mechanism for earning points.

  1. Points you earned on MTM are not transferable.
  2. Points can only be redeemed by the Member who earned the points.
  3. Reward points have one year validity from the day they are acquired. Any unused points at any event cannot be extended, replaced, refunded, exchanged or transferred to other accounts. 
  4. MTM reserves the right to change the value of reward points at any time.


MTM reserves the right to cancel the Program, or any part thereof, at any time.

If Members have not redeemed their points for rewards before the termination of the Program, the remaining points will become void.

MTM may, in its absolute discretion, at any time:

Change, amend or vary these Terms & Conditions; change, amend, vary, withdraw or cancel any reward or the value of any reward; exclude a Member from participating in the Program, and/or cancel a Member’s Account without prior notice to the Member.


By logging in and becoming a registered member of Beauty Insider or Insider Mall, you are also eligible to sign up for our “TRIED, TESTED & LOVE” campaign where you can participate by invitation, in the Beauty Insider Trial Teams, sampling and on a voluntary basis to provide honest feedback about a product, treatment or other services. 

You will also be prompted to complete your beauty profile, which includes providing Beauty Insider with the use of various data elements including physiological aspects of yourself such as skin type, hair type, beauty concerns so that Beauty Insider can customize recommendations for you in terms of content, products or treatment.

Do note that you will be required to fill up a consent form prior to participation. 

You can also participate in contests, giveaways on our social media handles, enjoy promotions from merchants on our “Insider Deals” section, or will be asked to sign up, subscribe to our newsletter, beauty Journal including on popups or other forms on the site.  

Please note that by registering on the Site you will also automatically be subscribed to our newsletters and Beauty Journals and other forms of Electronic Direct mailers that Beauty Insider or Insider Mall may email you.

Information on participating in the above-stated areas forms part of these Terms & Conditions.

Beauty Insider may withdraw the offer giveaways or promotions at any time prior to the stated deadline otherwise determined, without notice to you.

MTM will not be liable under any circumstances for any cost, loss or damage of any kind as a consequence of the withdrawal of the prizes, gifts or giveaways or other activities at our Site.

You acknowledge that all Goods and Services received from MTM from any person are intended for personal non-commercial use only and will not be re-sold. You acknowledge that any MTM Products received are not for re-sale, for commercial use, or for use by governments or educational institutions.

From time to time, Beauty Insider may at its own discretion make changes to the Site with regard to the brands and Products. Beauty Insider does not need to inform consumers of such changes and would not be held liable for any such alterations or changes.

The delivery of Goods and Services to your premises is at its own risk and cost. Risk in the sampling goods and Services shall pass to the consumer upon receipt of the goods where the consumer chooses to collect the sampling goods and Services itself, risk will pass when the sampling goods and Services are entrusted to it or set aside for its collection, whichever happens first.

The damages and storage of the sampling goods and Services will be at the consumer’s own cost and risk, and MTM will not undertake any responsibility in such cases and is not obliged to replace or pay for damage of costs or other incidents that arise in such situations.

MTM undertakes reasonable efforts to ensure that Products delivered to consumers are safe for normal use. A patch test is strongly recommended to test for any sensitivity or possible skin reaction, before the extensive use of Products or any Services. MTM is not responsible for any adverse effects or consequences resulting from the use of Products or treatments as mentioned from any activities on the Site including activities that arise from Trial Team, Insider Rewards & Redemption, Insider Deals, Giveaways and Sampling via Contests, live FB / IG shows, tutorial videos, product review videos, treatment reviews or any sponsorship of such events by the Sellers/Partners. Where MTM is an event sponsor, it is made clear that it is not responsible for the content or bears any responsibility for the event itself.

MTM’s decision in relation (including any disputes that may arise) to the above is final and binding, and no correspondence will be entered into in this regard.


We really hope you are satisfied with our offerings. However, if you have any complaints or just questions/queries, please feel free to revert to either (i) the Seller directly via the Platform for example by chatting on the CHAT feature or (ii) contact us on the “Help Centre” page on the Platform, as applicable. 

In the event that Member is unable to resolve any dispute with the Seller directly through amicable negotiations, Insider Mall reserves the right to suggest and implement an appropriate resolution at its sole discretion.